My Wyze Gun Safe will not open.

Problem

The gun safe will not open when using an access code, fingerprint, key, or the app.

Troubleshooting

  1. Make sure you are using one of the original keys that came with the gun safe.
  2. Verify that the key is completely in the tumbler of the lock before attempting to turn it.
  3. If you’re still unable to turn the lock, try opening the gun safe using one of the other methods of entry: the Wyze app, your fingerprint, or the access code.
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