My Wyze Lock Bolt's latch won't turn by hand.

Problem

You're trying to turn the lock's thumb latch, but it doesn't move. You feel resistance or it feels stuck.

Troubleshooting Tips:

• If your Wyze Lock Bolt is already paired and set up in the app:
  • Close and reopen the app.
  • Power cycle the lock.
  • Factory reset the lock.
• If the lock has not been paired and set up in the app:
  • Check your installation to make sure the door frame and deadbolt latch are aligned properly.
  • You may also have a door jam.