My lock bolt's latch won't turn by hand.

Problem

You're trying to turn the lock's thumb latch, but it doesn't move. You feel resistance or it feels stuck.

 

Troubleshooting Tips:

  • If the lock is already paired and set up in the app:
  • If the lock has not been paired and set up in the app:
    • Check your installation to make sure the door frame and deadbolt latch are aligned properly.
    • You may also have a door jam.
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