My thermostat and room sensor show different temps in the same room.

Problem

Your Wyze Thermostat and Wyze Room Sensor are located in the same room but they are showing different temperatures.

Note: It is normal for Wyze Room Sensor(s) and Wyze Thermostat to show different temperatures, particularly when the devices are placed at different areas in a room. However, if there is an extreme temperature difference between the devices, try the troubleshooting steps below.

Troubleshooting

  1. Check that your Wyze app is up to date.
    1. Go to the Account tab and tap About.
    2. The app version will be listed beneath the Wyze logo.
    3. You can compare your app version to the most up-to-date version listed on our Release Notes & Firmware page.
  2. Confirm the firmware for both your Wyze Thermostat and Wyze Room Sensor are up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for your thermostat, please move forward with the update.
  3. Make sure that your Wyze Room Sensor and Wyze Thermostat are not located in direct sunlight, near heat sources or cold sources (i.e. TV, cooktop, fireplace, or air vents).
  4. Place your Wyze Room Sensor closer to Wyze Thermostat and wait a few minutes.
    • If both devices have a temperature difference less than or equal to 2 degrees, that’s normal. If the temperature difference is higher, use the temperature correction of the thermostat to adjust the thermostat temperature reading.
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