I can't control my Wyze Room Sensor from the Wyze app.

Problem

The settings for your Wyze Room Sensor are not saving in the Wyze app. You are unable to adjust the threshold temperature in the Wyze app.

Troubleshooting

  1. Confirm that Wyze Thermostat is online and the Wyze Room Sensor is connected.
  2. Check that your Wyze app is up to date.
    1. Go to the Account tab and tap About.
    2. The app version will be listed beneath the Wyze logo.
    3. You can compare your app version to the most up-to-date version listed on our Release Notes & Firmware page.
  3. Confirm the firmware for both your Wyze Thermostat and Wyze Room Sensor are up to date.
    1. Check this by going to the Account tab > Firmware Update.
    2. If there is an update available for your thermostat, please move forward with the update.
  4. Make sure your Wyze Room Sensor is connected. The BluetoothⓇ icon should be displayed on the sensor’s display screen.
  5. Log out of the Wyze app and then force close it. Wait 10 seconds, then reopen the app and log back in.
  6. Power cycle your Wyze Room Sensor by removing and reinserting the sensor’s batteries.
  7. Refresh the status of your sensors by swiping down on the page with the list of Wyze Room Sensors in the Wyze app.
  8. Factory reset your Wyze Room Sensor.
    1. Press and hold the button on the top of the sensor for about 5 seconds until the sensor’s display shows [188] and then release the button to return to the room temperature and humidity display.
    2. Set up your Wyze Room Sensor as new.
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