Problem
You signed up for Cam Plus Pro but are only getting 12-second videos. You may also be experiencing a long cooldown between videos, and Person Detection not working.
Troubleshooting
- Make sure the Cam Plus Pro subscription is active and assigned to a camera.
- In the Wyze app, go to Account > Services > Cam Plus Pro. Make sure your camera is shown.
- Make sure your camera firmware is up to date.
- In the Wyze app, go to Account > Firmware Upgrade > Device Name.
- Restart your camera.
- In the Wyze app, by navigating to the livestream> settings icon on the top right corner> restart the camera.
- Clear the app cache.
- Go to Account> App Settings > Cache Files> Clear.
- Unassign Cam Plus Pro from the device, then reassign it.
- Go to Account > Cam Plus Pro > Tap on the device name > Unassign. Then assign it again
- Go to Account > Cam Plus Pro > Tap on the device name > Unassign. Then assign it again