I don't have Cam Protect in my Wyze app.

Problem

The Wyze app does not the Cam Protect tab, even though you have purchased a subscription to the service.

Troubleshooting

  1. Confirm that you have purchased the subscription. 
    1. Go to the Services Website and sign in to your account.
    2. Go to My Account > Subscriptions. This will show your active subscriptions.
    3. Verify that Cam Protect is active.
  2. Make sure your Wyze app is up to date.
  3. Sign out of the Wyze app, then sign in again.

Note: If you currently have an active Wyze Home Monitoring subscription, Cam Protect cannot be used on the same account.

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