My Wyze Solar Panel is not charging my Wyze Cam Outdoor.

Problem

The battery level on your Wyze Cam Outdoor is dropping, even though your Wyze Solar Panel is connected. The camera is not charging.

Note: Wyze Solar Panel will stop charging the attached Wyze Cam Outdoor once the battery level reaches 100%. Once the battery level drops below 90%, the solar panel will resume charging the camera. 

Troubleshooting

  1. Double-check the cable connections.
    • Make sure your Wyze Solar Panel is securely connected to your Wyze Cam Outdoor using the included power adapter and cables.
  2. Check that the camera is turned on and has power.
    • Remove the rubber cover on the back of the camera and slide the power button from left (off) to right (on).
  3. Make sure the solar panel is receiving direct sunlight.
    • Generally, the best angle is about 30º, but mount and angle it as needed to get the best results. 
    • You cannot charge the camera with the solar panel at night.
  4. Clean the surface of the solar panel by wiping it with a soft cloth dampened with water.
  5. Check the camera's status light.
    • It will flash red to indicate that it is charging.
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