My Wyze Cam v3 Pro firmware isn't updating.

Problem

You follow the steps to update your firmware, but it fails to update during the process.

Troubleshooting

  1. Check that the Wyze app is up to date.
  2. If you have a microSD card inserted into the camera, remove it and try the update again.
  3. Move the camera and device with the Wyze app closer to the router, and try the update again.
  4. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. 
  5. Send a log from the Wyze app.

    • Note the Log ID.
  6. Factory reset the camera and set it up as a new device. (Only do this after sending a log first!)
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, press and hold the SETUP button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
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