Frequently asked questions

• Scheduled Recording on Wyze Cam Outdoor

  Recording to a microSD card with your Wyze Cam Outdoor can be set to Scheduled Recording. With Scheduled Recording, the camera will record during a set time frame (ex: 12:00 PM to 5:00 PM). This is... Continue reading

• Sensor isn't connecting anymore after changing the battery

  If the battery dies in a sensor it may be unable to connect to the bridge even when replaced with a new battery. To prevent this problem, be sure to replace sensor batteries as soon as you see the ... Continue reading

• Wyze Device + 1 Month Cam Plus FAQ

  How does the promotion work? First, create a Wyze account (new customers only) and sign in. Returning customers: Sign in to your Wyze account with the same email you use at services.wyze.com. This ... Continue reading

• I signed up for Cam Plus but event videos are only 12 seconds long.

  Problem: You signed up for Cam Plus using the steps in Cam Plus Setup Guide. But your event videos are still only 12 seconds long (instead of continuous), or Cam Plus features aren't working at all... Continue reading

• How is Person Detection different than Cam Plus?

  Price, Video Length, and more. The main differences between Person Detection and Cam Plus are the price for the service and the recorded video length when a person is detected. Legacy Person Detec... Continue reading

• When will my preordered product ship?

  Here's when to expect your preorder to ship. Use the table below to find the estimated shipping range for your preordered Wyze product.  🔈 For more details about these shipping dates, check out our... Continue reading

• Can I cancel my Wyze order?

  Yes, as long as it hasn't shipped yet. Change your mind on a Wyze purchase? As long as your order hasn't entered the shipping process yet, you should be able to cancel it at wyze.com. Note: If you ... Continue reading

• How do I check the status of my order?

  Order Status and Shipment Tracking Find updates on your order status from your Wyze account, or right in your email inbox! To check your order status via email: After submitting your order, you'll ... Continue reading