Frequently asked questions
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My camera is not connecting to the network.
Problem Your Wyze Cam v3 is having trouble connecting to your Wi-Fi network. It's timing out during setup. Troubleshooting Check that your phone or tablet is on a 2.4 GHz network. On iOS: In the...
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How does Cam Plus Lite compare to Cam Plus and Cam Protect?
Cam Plus Lite is our most limited service. 💡 Check out our Services Comparison Chart to learn more about our Wyze Services. Cam Plus Lite is our most affordable (as low as $0), but most limited ser...
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How do I check the status of my order?
Visit this link to check the status: Check Order Status Enter your Order ID, Billing ID, Email or Zip Code then click Continue. If you sign into your Wyze account first here, then click the "Check ...
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Wyze App Setup Guide
Every smart product from Wyze has a home in the Wyze app. From Wyze Cams to Wyze Thermostat, if it's connected, you can manage it in the Wyze app. To get started with the Wyze app: Download the W...
