Frequently asked questions

• Scheduled Recording on Wyze Cam Outdoor

  Recording to a microSD card with your Wyze Cam Outdoor can be set to Scheduled Recording. With Scheduled Recording, the camera will record during a set time frame (ex: 12:00 PM to 5:00 PM). This is... Continue reading

• Sensor isn't connecting anymore after changing the battery

  If the battery dies in a sensor it may be unable to connect to the bridge even when replaced with a new battery. To prevent this problem, be sure to replace sensor batteries as soon as you see the ... Continue reading

• iHealth COVID-19 Test Kit Order Status

  Due to unexpected shipping delays and a massive surge in demand, our delivery estimates for the iHealth COVID-19 Antigen Rapid Test has updated. Check your iHealth test shipping estimate below. 🙏 W... Continue reading

• Wyze Device + 1 Month Cam Plus FAQ

  How does the promotion work? First, create a Wyze account (new customers only) and sign in. Returning customers: Sign in to your Wyze account with the same email you use at services.wyze.com. This ... Continue reading

• I signed up for Cam Plus but event videos are only 12 seconds long.

  Problem: You signed up for Cam Plus using the steps in Cam Plus Setup Guide. But your event videos are still only 12 seconds long (instead of continuous), or Cam Plus features aren't working at all... Continue reading

• How does Cam Plus Lite compare to Cam Plus and Pro?

  Cam Plus Lite is our most affordable, but most limited service, with person detection and 12-second Event recordings only. Cam Plus is a service with unlimited recording and the full AI package on ... Continue reading

• How do I turn on videos for Cam Plus Lite?

  You've signed up for Cam Plus Lite, and assigned your cameras but you have thumbnails for Events on your cameras instead of 12-second video clips. Here's how to change that. To turn on Event video... Continue reading

• When will my preordered product ship?

  Here's when to expect your preorder to ship. Use the table below to find the estimated shipping range for your preordered Wyze product.  🔈 For more details about these shipping dates, check out our... Continue reading

• Can I cancel my Wyze order?

  Yes, as long as it hasn't shipped yet. Change your mind on a Wyze purchase? As long as your order hasn't entered the shipping process yet, you should be able to cancel it at wyze.com. Note: If you ... Continue reading

• How do I check the status of my order?

  Visit this link to check the status: Check Order Status Enter your Order ID, Billing ID, Email or Zip Code then click Continue. If you sign into your Wyze account first here, then click the "Check ... Continue reading

• AWS Outage and Severe Weather Impact

  12/16/2021 09:25 AM PT - Super Typhoon Rai has made landfall in the Philippines causing widespread power and internet outages for a large number of Wyze Wizard customer support agents. We are encou... Continue reading