Frequently asked questions

• My camera is not connecting to the network.

  Problem Your Wyze Cam Pan is having trouble connecting to your Wi-Fi network. It's timing out during setup. Troubleshooting Check that your phone or tablet is on a 2.4 GHz network. On iOS: In th...

• How does Cam Plus Lite compare to Cam Plus and Pro?

  Cam Plus Lite is our most affordable, but most limited service, with person detection and 12-second Event recordings only. Cam Plus is a service with unlimited recording and the full AI package on ...

• I signed up for Cam Plus but event videos are only 12 seconds long.

  Problem: You signed up for Cam Plus using the steps in Cam Plus Setup Guide. But your event videos are still only 12 seconds long (instead of continuous), or Cam Plus features aren't working at all...

• How do I check the status of my order?

  Visit this link to check the status: Check Order Status Enter your Order ID, Billing ID, Email or Zip Code then click Continue. If you sign into your Wyze account first here, then click the "Check ...

• Wyze App Setup Guide

  Every smart product from Wyze has a home in the Wyze app. From Wyze Cam to Wyze Thermostat, if it's connected, you can manage it in the Wyze app.  To get started with the Wyze app: Download the Wy...