Frequently asked questions
My camera is not connecting to the network.
Problem Your Wyze Cam v3 is having trouble connecting to your Wi-Fi network. It's timing out during setup. Troubleshooting Check that your phone or tablet is on a 2.4 GHz network. On iOS: In the...
How does Cam Plus Lite compare to Cam Plus and Cam Protect?
Cam Plus Lite is our most limited service. 💡 Check out our Services Comparison Chart to learn more about our Wyze Services. Cam Plus Lite is our most affordable (as low as $0), but most limited ser...
How do I check the status of my order?
Visit this link to check the status: Check Order Status Enter your Order ID, Billing ID, Email or Zip Code then click Continue. If you sign into your Wyze account first here, then click the "Check ...
Wyze App Setup Guide
Every smart product from Wyze has a home in the Wyze app. From Wyze Cams to Wyze Thermostat, if it's connected, you can manage it in the Wyze app. To get started with the Wyze app: Download the W...
Having major trouble? Check if there are any ongoing issues on wyze.com & the Wyze app.