5/12/2025 1:16 PM PT - We have found the issue that caused the problem creating and executing Automations. Things are now recovering, but we will continue to watch them. If you continue to experience issues creating and executing automations, please contact our support team at Wyze Customer Support.. We apologize for any inconvenience this has caused.
11:26 AM PT - We are looking into reports about issues creating and executing Automations, as well as the Automations tab of the Wyze app appearing empty for some users. We apologize for any inconvenience.
4/29/2025 8:35 PM PT - Services should now be recovered. If you are still experiencing issues opening the monitoring tab please contact our support team at Wyze Customer Support. We apologize for any inconvenience this may have caused.
7:52 PM PT - We have identified the issue and are working to restore the service to the affected customers. Thank you for your patience.
6:25 PM PT - We are looking into reports of the Monitoring Tab not opening and not being able to trigger an alarm to Noonlight. We apologize for any inconvenience.
4/11/2025 11:38 AM PT - We have found and resolved the root cause of this issue. Your lock(s) should reconnect automatically. If you are still experiencing issues, please contact our support team at Wyze Customer Support.
11:00 AM PT - We are currently looking into reports about issues connecting to Wyze Lock and Wyze Lock Bolt. We apologize for any inconvenience.
1/17/2025 6:25 PM PT - You should now be able to log into my.wyze.com normally. We apologize for this inconvenience, if you are still experiencing issues please contact our support team at Wyze Customer Support . Thank you for your patience.
6:06 PM PT - We have found the root cause and are working on a solution. We apologize for this inconvenience.
5:24 PM PT - We are currently looking into reports about login issues with my.wyze.com. We apologize for this inconvenience.
10/24/2024 8:08 PM PT - We are still looking for the root cause of missing devices after logging into v3.2 of the Wyze app. This looks be specific to iOS. If you are experiencing this please submit a log using the Wyze app then contact our support team at Wyze Customer Support and let us know the log number. Engineers are investigating the logs so we can help get you set up and running as expected as quickly as possible. We apologize for any inconvenience and will have another update when we know more.
10/24/2024 3:38 PM PT - We are currently looking into reports of missing devices after logging into v3.2 of the Wyze app. This may be specific to iOS. If you are experiencing this please submit a log using the Wyze app then contact our support team at Wyze Customer Support and let us know the log number. Engineers are standing by to investigate those logs so we can help get you set up and running as expected as quickly as possible.
10/8/2024 6:45 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue to experience difficulty, please reach out to Wyze Customer Support
4:11 PM PT - We are starting to see device recovery but will continue to keep an eye on the metrics. We apologize for this inconvenience and thank you for your continued patience.
3:38 PM PT - We have identified the root cause and are working on the solution. We apologize for this inconvenience and thank you for your continued patience.
2:40 PM PT - We are currently investigating increased reports of error codes -23 and -27 when attempting to connect the live stream. We apologize for this inconvenience and thank you for your patience.
7/4/2024 1:33 AM PT PM PT - We have applied and tested the fix for the offline Wyze Plugs, however, the devices will not recover on their own. The Wyze Plug needs to be unplugged and plugged back in for it to reconnect successfully. We apologize for this inconvenience and thank you for your patience.
7/3/2024 7:47 PM PT - We are not seeing the recovery we would like to see and are investigating for other possible issues. We apologize for the inconvenience and thank you for your continued patience.
4:35 PM PT - We have found the root cause and are currently working on getting a fix in place. Thank you for your patience.
2:36 PM PT - We are currently investigating reports of Wyze Plugs dropping offline and not recovering. We apologize for the inconvenience and will update when we have more information.
5/31/2024 11:31 AM PT - Our metrics are now showing most devices are fully recovered, however we will continue to keep an eye on things. If your device is still showing offline please power cycle your device and see if it recovers. If you continue to experience issues please reach out to Wyze Customer Support. We apologize for the issues and thank you for your patience.
10:28 AM PT - We have seen recovery in the Home and Event pages and are currently working to recover the offline devices. Thank you for your continued patience.
9:05 AM PT - We are currently looking into reported issues with the Home page, Events and offline devices. We apologize for the inconvenience and will update when we have more.
4/15/24 9:05 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue to experience connectivity difficulty, please reach out to Wyze Customer Support.
6:47 PM PT - We are continuing to work on the issue and see some devices starting to recover. We will keep you updated as we progress.
5:39 PM PT - We are currently receiving reports of devices offline or not being able to connect. We are currently looking into the issue and will have an update as soon as we have some more information. Thank you for your patience.
2/24/2024 11:00 AM PT - We wanted to provide an update. We have notified everyone affected by the security issue. You can read more information about it here. If you are still experiencing any issues with the cameras or events, please try logging fully out of the app and logging back in (Wyze app -> Account tab -> Log Out). If that does not help, please contact our Support Team at support.wyze.com. Thank you for your patience.
2/16/2024 11:28 AM PTOur metrics are showing continued improvement for device connection recovery. If your device is still experiencing the issue, please try rebooting or power-cycling your device. We are temporarily disabling the Event tab in the Wyze app to investigate a possible security issue and will have it back up soon. We apologize for any inconvenience and appreciate your continued patience.
10:46 AM PT - Our metrics are showing continued improvement and we will continue to monitor them closely. Thank you for your continued patience.
10:07 AM PT - Our metrics show that devices are starting to recover. We are still investigating an issue with the Events Tab and will have another update shortly with further info.
8:57 AM PT - We are continuing to work on this outage and appreciate your patience at this time.
7:24 AM PT - We are aware of an issue with our AWS partner which has impacted device connection and caused login difficulties. We are taking steps to mitigate the problem on our end as we work with AWS to resolve the issue.
6:31 AM PT - We are currently receiving reports of offline devices and login difficulties. We are currently looking into the issue and will have an update as soon as we have more information. Thank you for your patience.
2/2/2024 9:38 AM PT - We have found the root cause and deployed the fix for this issue. Please retry logging into my.wyze.com. If you still experience issues please contact our Support Team atsupport.wyze.com.
8:33 AM PT - We are aware of an issue with viewing cameras on my.wyze.com. We are currently looking into this and will have an update as soon as we have some more information. Thank you for your patience.
1/17/24 1:38 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue to experience connectivity difficulty, please reach out to Wyze Customer Support.
12:18 PM PT - Our metrics show that devices are slowly coming back online while we continue to work with one of our partners to find the root cause. Thank you for submitting logs to help us and most of all thank you for your continued patience.
10:47 AM PT - We are continuing to investigate the outage causing live stream and connectivity issues, missing Rules and triggers, and error code 67 for some customers. Due to the connectivity problems, it would be helpful and appreciated if affected customers with microSD cards and ability to read the card on a computer could send us microSD card logs from their affected cameras. We apologize for the trouble and appreciate your patience. Here are the log instructions:
MicroSD Log Collection Instructions
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two "ding" sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to: microsdcardlogs@wyze.com
8:50 AM PT - We are currently investigating an issue that has caused Live Stream and connection issues. We are sorry for the inconvenience and will update you with more as soon as possible. Thank you for your patience.
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