My Wyze Solar Cam Pan 2K has a laggy live stream.

Problem

Your Wyze Solar Cam Pan 2K has a choppy or laggy live stream.  

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Solar Cam Pan 2K’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it. 
3. Ensure Wyze Solar Cam Pan 2K has good signal strength.
   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
   2. If it has 2 bars or less, try moving the camera closer to the router. 
4. Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.
5. Force close and reopen the Wyze app.
6. Adjust the live stream resolution to a lower resolution.
   • Higher resolution requires more bandwidth and is more likely to cause slower connectivity.
7. Adjust the camera’s speed.
   1. In the camera’s settings, select Pan Controls.
   2. Under Manual Pan-Tilt Speed, adjust the slider to Low.
   3. Note: Faster rotation speeds may cause video lag when the Wi-Fi signal is not optimal.
8. Reboot the Wi-Fi router.
9. Restart the camera.
   1. Navigate to the camera’s settings > Restart Camera > Restart.
10. Factory reset Wyze Solar Cam Pan 2K.
    1. Remove any microSD card that is inserted into the camera.
    2. Press and hold the setup button for 20-30 seconds.
    3. Once the status light starts flashing red, set up the camera as new.