Note: You'll need to be on Wyze app version 3.14 or above in order to set up or reconnect your Wyze Solar Cam Pan.
Problem
Your Wyze Solar Cam Pan’s status light is not lighting up, or the device is not powering on / charging when using the included power cable.
Troubleshooting
- Plug Wyze Solar Cam Pan into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera.
- Verify that the power cable is plugged into a 5V2A power adapter (not included).
- Using lower-rated power adapters will negatively impact the charging performance.
- Ensure the power cable is inserted correctly and securely into the camera and adapter.
- Check the charging indicator light.
- The charging indicator is located on the back of the camera.
- The charging indicator will be solid red while charging.
- The charging indicator will be solid blue when fully charged.
- Note: A full charge from 0-100% may take up to 4-6 hours.
- Press and hold the setup button on the camera until you hear “ready to connect”.
- Try plugging the camera into a different power outlet.
- Try a different power cable or 5V2A power adapter to determine if the cable or adapter is defective.
- Factory reset Wyze Solar Cam Pan.
- Remove any microSD card that is inserted into the camera.
- Press and hold the setup button for 20-30 seconds.
- Once the status light starts flashing red, set up the camera as new.
Note: Wyze Solar Cam Pan requires a 5V2A power adapter (not included) when charging using the included power cable.