Submit a request

Your email address

Subject

Description

Please enter the details of your request.

First Name(optional)

(so your Wyze Wizard knows what to call you)

Last Name(optional)

(optional)

Please Select Your Primary Issue

Which 3rd party integration you are having an issue with?(optional)

What can we help you with?

Please select from the drop-down menu

How did you attempt to place your order?(optional)

What return issue can we help you with?(optional)

Please select from the drop-down menu

Order Number:(optional)

Please enter your order number

What is your billing issue?(optional)

Select your Wyze Service(optional)

What product can we help with?(optional)

Reason for requesting a return:(optional)

Accessories(optional)

Please select your Wyze Cam version(optional)

Please select your Wyze Sense product:(optional)

Please select your Wyze Video Doorbell product:(optional)

Please select your Wyze Lock device:(optional)

What issue are you having with your Wyze Band?(optional)

What is the issue you are having with your Wyze Buds?(optional)

What issue are you having with your Wyze Buds Pro?(optional)

What issue are you having with your Wyze Bulb v1?(optional)

What issue are you having with your Wyze Cam v1?(optional)

What is your issue with your Wyze Bulb Color?(optional)

What issue are you having with your Wyze Bulb White v2?(optional)

What issue are you having with Cam Plus?(optional)

What issue are you having with Cam Plus Pro?

What issue are you having with your Wyze Chime Pro?(optional)

What question do you have about Wyze Room Sensor?(optional)

02 - Climate Sensor Codes(optional)

02 - Climate Sensor

What is your issue or question about Wyze Air Purifier?(optional)

What issue are you having with your Wyze Contact Sensor v1?(optional)

What issue are you having with your Wyze Cordless Vacuum?(optional)

What issue are you having with your Wyze Floodlight?(optional)

What issue are you having with your Wyze Floor Lamp?(optional)

What issue are you having with your Wyze Handheld Vacuum?(optional)

What issue are you having with your Wyze Headphones?(optional)

What issue are you having with your Wyze Home Monitoring Service?(optional)

What issue are you having with your Wyze Lamp Socket?(optional)

02 - Leak Probe Codes(optional)

02 - Leak Probe

02 - Leak Sensor Codes(optional)

02 - Leak Sensor

What issue are you having with your Wyze Light Strip?(optional)

What issue are you having with your Wyze Light Strip Pro?(optional)

What issue are you having with your Wyze Lock Gateway?(optional)

What issue are you having with your Wyze Lock Keypad?(optional)

What issue are you having with your Wyze Motion Sensor?(optional)

What issue are you having with your Wyze Night Light?(optional)

What issue are you having with your Wyze Plug?(optional)

What issue are you having with your Wyze Scale?(optional)

What issue are you having with your Wyze Scale S?(optional)

What issue are you having with your Wyze Scale X?(optional)

What issue are you having with your Wyze Cam Pan v1?(optional)

What issue are you having with your Wyze Solar Panel?(optional)

What issue are you having with your Wyze Sprinkler Controller?(optional)

What issue are you having with your Sprinkler Plus Service?

What issue are you having with your Wyze Thermostat?(optional)

What issue are you having with your Wyze Watch 44?(optional)

What issue are you having with your Wyze Watch 47?(optional)

What issue are you having with your Wyze Wired Video Doorbell?(optional)

What issue are you having with your Wyze Cam?(optional)

What issue are you having with your Wyze Robot Vacuum??(optional)

What issue are you having with your Wyze app?(optional)

What issue are you having with your Wyze Cam Outdoor?(optional)

What issue are you having with your Wyze Cam Outdoor v2?(optional)

What issue are you having with your Wyze Cam Pan v2?(optional)

What issue are you having with your Wyze Cam v3?(optional)

What issue are you having with your Wyze Chime?(optional)

What issue are you having with your Wyze Lock Bolt?(optional)

What issue are you having with your Wyze Lock?(optional)

What issue are you having with your Wyze Outdoor Plug?(optional)

What issue are you having with your Wyze Switch?(optional)

What issue are you having with your Wyze Video Doorbell Pro?(optional)

What issue are you having with Cam Plus Lite?(optional)

What issue are you having with your Wyze Base Station?(optional)

How can we help?(optional)

What issue or question are you having with your Wyze Thermostat?(optional)

Account Login Issues(optional)

What platform are you having a login issue?

What connectivity issue are you having with your Wyze Air Purifier?(optional)

What issue are you having with your Wyze Sensor Bridge?(optional)

What camera performance issue are you having with your Wyze Cam v3?(optional)

Please choose your setup issue for your Cam Pan v2(optional)

What subscription issue are you having with Cam Plus Pro?

What setup issue are you having with your Wyze Cam v2?(optional)

What audio quality issue are you having with your Wyze Cam v2?(optional)

What connectivity issue are you having with your Wyze Cam v2?(optional)

What camera performance issue are you having with your Wyze Cam v2?(optional)

What SD card issue are you having with your Wyze Cam v2?(optional)

What image quality issue are you having with your Wyze Cam v2?(optional)

What connectivity issue are you having with your Wyze Watch 44?(optional)

What watch feature issue are you having with your Wyze Watch 44?(optional)

What hardware issue are you having with your Wyze Watch 44?(optional)

What watch power issue are you having with your Wyze Watch 44?(optional)

What connectivity issue are you having with your Wyze Watch 47(optional)

What watch feature issue are you having with your Wyze Watch 47?(optional)

What is your filter subscription issue with Wyze Air Purifier?(optional)

What hardware issue are you having with your Wyze Watch 47?(optional)

What watch feature issue are you having with your Wyze Watch 47?(optional)

What connectivity issue are you having with your Wyze Base Station?(optional)

What connectivity issue are you having with your Wyze Sensor Bridge?(optional)

What setup issue are you having with your Wyze Sensor Bridge?(optional)

What is your SD card issue with your Wyze Cam v3?(optional)

What is the color of the indicator light on your Wyze Cam v3?(optional)

What is your audio quality issue with your Wyze Cam v3?(optional)

What is your setup issue with your Wyze Cam v3?(optional)

What is your image quality issue with your Wyze Cam v3?(optional)

03 - Bulb Connectivity(optional)

What is your setup issue with Wyze Bulb v1?(optional)

What audio quality issue are you having with the Wyze Cam Pan v2?(optional)

What camera performance issue are you experiencing with Wyze Cam Pan v2?(optional)

Please choose your connectivity issue for your Wyze Pan Cam v2(optional)

Please select what image quality issue you are having with Wyze Cam Pan v2(optional)

What SD Card performance issue are you experiencing with Wyze Cam Pan v2?(optional)

What technical issue are you having with Cam Plus Pro?

What subscription issue are you having with Cam Plus?

What technical issue are you having with Cam Plus?

What issue are you having with Webview with Wyze Cam Plus service?(optional)

What is your connectivity issue with your Wyze Cam v3?(optional)

What audio quality issue are you having with your Wyze Chime?(optional)

What audio quality issue are you having with your Wyze Chime Pro?(optional)

What connectivity issue are you having with your Wyze Chime Pro?(optional)

What setup issue are you having with your Wyze Chime Pro?(optional)

What status light issue are you having with your Wyze Chime Pro?(optional)

What setup issue are you having with your Wyze Chime?(optional)

What battery issue are you having with your Wyze Contact Sensor?(optional)

What connectivity issue are you having with your Wyze Contact Sensor?(optional)

What setup issue are you having with your Wyze Contact Sensor?(optional)

What status update issue are you having with your Wyze Contact Sensor?(optional)

What Discover issue are you having with the Wyze app?(optional)

What Event Video issue are you having with the Wyze app?(optional)

What audio quality issue are you having with your Wyze Headphones?(optional)

What connectivity issue are you having with your Wyze Headphones?(optional)

What setup issue are you having with your Wyze Headphones?(optional)

What are the questions you have with Home Monitoring Service?

What is your subscription issue with Wyze Home Monitoring service?

What technical issue are you having with Wyze Home Monitoring Service?

Where did you purchase your Wyze Home Monitoring Service items?(optional)

What is the battery issue with your Wyze Lock Keypad?(optional)

What is your connectivity issue with your Wyze Lock Keypad?(optional)

What is your setup issue with your Wyze Lock Keypad?(optional)

What light quality issue are you having with your Wyze Bulb Color?(optional)

What is your connectivity issue with your Wyze Lock?(optional)

What is your connectivity issue with your Wyze Lock Gateway?(optional)

What is the setup issue with your Wyze Lock Gateway?(optional)

What is your install issue with your Wyze Lock?(optional)

What is your setup issue with your Wyze Lock?(optional)

What battery issue are you having with your Wyze Motion Sensor?(optional)

What connectivity issue are you having with your Wyze Motion Sensor?(optional)

What setup issue are you having with your Wyze Motion Sensor?(optional)

What status update issue are you having with your Wyze Motion Sensor?(optional)

What is your notification issue with the Wyze App?(optional)

What is your connectivity issue with your Wyze Plug?(optional)

What is your setup issue with your Wyze Plug?(optional)

What Rules issue are you having with the Wyze app?(optional)

What Sharing issue are you having with the Wyze app?(optional)

What Shop issue are you having with the Wyze app?(optional)

What subscription issue are you having with Sprinkler Plus?

What connectvity issue are you experiencing with Wyze Switch?(optional)

Please select your Wyze Switch Installation issue below(optional)

Please select your Setup Issue below(optional)

What install issue are you having with your Wyze Thermostat?(optional)

What UI issue are you having with the Wyze app?(optional)

Please choose your Audio Quality issue below(optional)

Please choose the Connectivity issue you are experiencing (optional)

Please choose the Image Quality issue you are experiencing(optional)

Please choose the Installation issue you are experiencing(optional)

Please choose your Setup issue below(optional)

What is your connectivity issue with Wyze Cam Outdoor?(optional)

What is your setup issue with Wyze Cam Outdoor?(optional)

What connectivity issue are you having with your Wyze Wired Video Doorbell?(optional)

What is your installation issue with Wyze Wired Video Doorbell?(optional)

What setup issue are you having with your Wyze Wired Video Doorbell?(optional)

How did you purchase this service?(optional)

What setup issue are you having with your Wyze Base Station?(optional)

What is your question about Cam Plus?

What is your question about Cam Plus Lite?

What technical issue are you having with Cam Plus Lite?

What subscription issue are you having with Cam Plus Lite?

What is your purchasing issue with Cam Plus Lite?(optional)

What purchase issues do you have with Cam Plus Pro?

What Monitoring Tab issue are you having with the Wyze Home Monitoring Service?(optional)

What is your Noonlight issue with Home Monitoring Service?(optional)

What Noonlight Issue are you experiencing with Cam Plus Pro?

What is your Notification Issue with Cam Plus Pro?(optional)

What Person Detection Issue are you having with Cam Plus Pro?(optional)

What Cam Plus Pro Settings Issue are you experiencing?(optional)

What Armed/Disarmed State issue are you having with Cam Plus Pro?(optional)

What issues do you have with Website Purchases?

Please state the reason for requesting a refund?

Which Technical Video Issue are you having with Cam Plus Pro?(optional)

What is your setup issue with Wyze Cam Plus Pro service?

What Questions do you have around Cam Plus Pro?

What issue are you having with transferring your subscription?

Is there a reason you would like to Cancel your subscription?

What is the reason for requesting a refund?

What is the reason for cancellation?

What is the issue with Friendly Faces?(optional)

What is the error when you try to attach

Are you able to see the license in the app?

What is your connectivity issue with Wyze Home Monitoring service?(optional)

Is there a reason you would like to Cancel your subscription?

What is your firmware issue with Wyze Home Monitoring service?(optional)

What is your notification issue with Wyze Home Monitoring service?(optional)

What is your setup issue with Wyze Home Monitoring service?(optional)

What is wrong with your HMS license?

Where did you purchase Cam Plus?(optional)

What is your in-app purchase issue?(optional)

What is your settings issue with Home Monitoring Service?(optional)

What is your issue with Monitoring State in Home Monitoring Service?(optional)

Where did you purchase the license from?

What is the error message you see?(optional)

Which My Info Setting are you having an issue with?(optional)

Which Shared Account settings are you having an issue with?(optional)

Which Subscription Info setting is causing an issue?(optional)

Which Pin and Safe Word setting is causing an issue?(optional)

What Hub Settings are you having an issue with?(optional)

Which Change Connections settings is causing an issue?(optional)

Attachments(optional)

Add file or drop files here