Articles in this section

My camera is not recording Smart Detection Events.

Problem

Your camera is not recording smart AI detections even though you have Cam Unlimited.

Troubleshooting

  1. Check that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo.
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Confirm that your Wyze Cam's firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the camera, please move forward with updating it.
  3. Verify that your camera is assigned to Cam Unlimited.
    1. You can check this by going to the Account tab > Services.
  4. Ensure the camera is set to record correctly.
    1. Open the live stream of the camera and wait until the camera fully connects.
    2. Navigate to the settings > Event Recording.
      • For motion: Toggle motion detection off and then back on.
      • For sound: Toggle sound detection off and then back on.
        • Note: Sound detection is not available on all Wyze Cam models.
      • For smart detections: Once motion or sound is enabled, toggle the related AI detections off and then back on.
    3. Navigate back to the camera's live stream and wait at least 30 minutes for the camera to record events.
  5. Restart the camera.
    1. Navigate to the camera's settings > Advanced Settings > Restart Camera > Restart.
  6. Walk through setting up the camera like new.
    • Note: Do not delete the camera before walking through the setup process.
Was this article helpful?
0 out of 2 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.