Articles in this section

Will Wyze Robot Vacuum work on dark or black surfaces?

It should, but it may not.

Wyze Robot Vacuum may not operate on dark or black flooring. The vacuum's built-in cliff sensors may recognize a dark surface as a cliff, like an edge or stair, and may not clean over it.

There is no setting or update to fix this behavior, but we're looking into a workaround.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Contact Us

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. US Phone: +1 (206) 339-9646.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.