When it comes to a smart home full of Wyze devices, it really does all begin with your Wi-Fi. Check out this article when you're experiencing connectivity issues like:
- You can't connect to the Live stream.
- Pairing fails when setting up devices in the Wyze app.
- Video and audio is slow, distorted, or poor quality
- You get error codes in the app.
- Your devices are offline / go offline often.
These issues can be tied to the quality and strength of your Wi-Fi connection. Consider Wyze's most common connectivity issues and quick tips to fix them here.
How strong is your Wi-Fi connection?
Wyze devices rely on your Wi-Fi connection to run smoothly - any interruption or slowdowns can really muck things up.
If you haven't already, use your preferred speed test tool and check your bandwidth several times throughout the day. Be sure to check during both your lowest and highest bandwidth usage times during the day.
Are you receiving the speeds you expect from your Internet Service Provider (ISP)?
Are you connected to the right network?
Nearly all Wyze devices require a 2.4 GHz network to connect and function normally. Without it, most devices will fail to set up and won't work in the Wyze app at all. This applies to all device types, not just cameras.
While setting up your Wyze device, when prompted to select your network, choose the network that does not have "5G," "5g," 5GHz," or "5" in the name.
Where are your devices placed?
Many connectivity issues can be tied to three things: interference, distance, and physical barriers/obstructions. Think about where your router is placed relative to where your Wyze devices are located.
- Are any of your devices next to any large appliances? (Smart fridges, TV, ovens)
- Are any devices behind or between furniture? (Couches, bookcases)
- How many walls/floors are between your devices and the router?
- How far away is your device from your router?
If you frequently have issues with a camera installed outdoors, far away from your router, you might consider a Wi-Fi extender to widen your range.
How many devices are on your network?
The number of devices connected to your network and actively using bandwidth can greatly impact your connectivity. We're not talking just your Wyze devices, we mean all connected devices.
Add up every device that's currently connected to your network (active or not):
- Smartphones, watches, tablets, laptops, computers.
- Smart appliances like fridges, washer/dryers, ovens, coffee makers, air purifiers.
- Smart devices like cameras, bulbs, thermostats, doorbells, vacuums, sensors, smart locks.
It's likely that you have more devices connected than you think!
Have you checked your router lately?
Similar to your devices, your router needs to be up to date for the best functionality and latest security features. If it's more than 5 years old, or you haven't logged into it and checked for firmware updates lately, it may be a factor in your connectivity issues.
👉 How were your speed test results from before?
👉 Do you often have to reboot your router to reconnect your devices?
If you're using the router from your ISP from when you set up your service, take a minute to sign into your router and check your settings.
What does your error code mean?
If your camera gives you an error code, there should be a troubleshooting tip to help. Here are the most common error codes and what they mean.