Wyze Tips to Improve your Wi-Fi Connectivity

When it comes to a smart home full of Wyze devices, it really does all begin with your Wi-Fi. Check out this article when you're experiencing connectivity issues like:

  • You can't connect to the Live stream.
  • Pairing fails when setting up devices in the Wyze app.
  • Video and audio is slow, distorted, or poor quality 
  • You get error codes in the app.
  • Your devices are offline / go offline often.

These issues can be tied to the quality and strength of your Wi-Fi connection. Consider Wyze's most common connectivity issues and quick tips to fix them here.

Quick Tips:

How strong is your Wi-Fi connection?

Wyze devices rely on your Wi-Fi connection to run smoothly - any interruption or slowdowns can really muck things up.

If you haven't already, use your preferred speed test tool and check your bandwidth several times throughout the day. Be sure to check during both your lowest and highest bandwidth usage times during the day.

Are you receiving the speeds you expect from your Internet Service Provider (ISP)?

👋 Wyze Cam needs a minimum upload speed of 1-2 Mbps for SD and 4-7 Mbps for HD. 

Are you connected to the right network?

Nearly all Wyze devices require a 2.4 GHz network to connect and function normally. Without it, most devices will fail to set up and won't work in the Wyze app at all. This applies to all device types, not just cameras.

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While setting up your Wyze device, when prompted to select your network, choose the network that does not have "5G," "5g," 5GHz," or "5" in the name. 

👋 The only Wyze device that has the option to work on a 5 GHz network is Wyze Video Doorbell Pro.

Where are your devices placed?

Many connectivity issues can be tied to three things: interference, distance, and physical barriers/obstructions. Think about where your router is placed relative to where your Wyze devices are located.

  • Are any of your devices next to any large appliances? (Smart fridges, TV, ovens)
  • Are any devices behind or between furniture? (Couches, bookcases)
  • How many walls/floors are between your devices and the router?
  • How far away is your device from your router?

If you frequently have issues with a camera installed outdoors, far away from your router, you might consider a Wi-Fi extender to widen your range.

How many devices are on your network?

The number of devices connected to your network and actively using bandwidth can greatly impact your connectivity. We're not talking just your Wyze devices, we mean all connected devices.

Add up every device that's currently connected to your network (active or not):

  • Smartphones, watches, tablets, laptops, computers.
  • Smart appliances like fridges, washer/dryers, ovens, coffee makers, air purifiers.
  • Smart devices like cameras, bulbs, thermostats, doorbells, vacuums, sensors, smart locks.

It's likely that you have more devices connected than you think!

👋 Are any of your devices are >5 years old? You may be slowing down your network speeds in order to support those devices with older wireless protocols. You may need to update your devices, or get a new router that can support older and newer protocols.

Have you checked your router lately?

Similar to your devices, your router needs to be up to date for the best functionality and latest security features. If it's more than 5 years old, or you haven't logged into it and checked for firmware updates lately, it may be a factor in your connectivity issues. 

👉 How were your speed test results from before?

👉 Do you often have to reboot your router to reconnect your devices?

If you're using the router from your ISP from when you set up your service, take a minute to sign into your router and check your settings.

What does your error code mean?

If your camera gives you an error code, there should be a troubleshooting tip to help. Here are the most common error codes and what they mean. 

Error Code
Our troubleshooting message
-90
Device is offline (error code 90)
Please check your internet connection or power cycle the camera. 
-42
Connection failed (error code 42)
Please connect your mobile device to a different network or try again.
-20011
Connection has timed out (error code 20011)
Please try again. 
-60
Server not responding (error code 60)
Please make sure your internet is stable. 
-41
Network is unreachable (error code 41)
Please check network settings.
-10003.7
Authentication failed (error code 10003.7)
Please try again. 
10003
Authentication failed (error code 10003)
Please try again. 
20002
Connection failed (error code 20002)
Please force close app and try again 
27 (iOS only)
Connection has timed out (error code 27)
Please connect your mobile device to a different network or try again.
0 (iOS only)
Connection failed (error code 0)
Please connect your mobile device to a different network or try again.
-2
Connection failed (error code 2)
Please check your network connection. 
All other error codes 
Connection failed
Please try: 1. Force close app and retry 2. Power cycle the camera 

 

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