Contact Extend directly via phone or online portal.
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps you will go through to have your product replaced:
- Contact Extend via their online portal: https://customers.extend.com/ or via phone at 877-248-7707
- Provide your contract ID, email address, or another piece of identifying information to Extend
- Extend entitles (validates) your contract coverage by ensuring:
- The plan is active
- The date is between the Effective & Expiration Dates
- You will then answer a few Adjudication questions
- High-level troubleshooting steps are offered
- Once the claim is approved, a shipping label is generated to ship back the product to Extend
- Once the shipping label is scanned, Extend will work with you to replace the broken item
- Extend will be in constant communication with you to ensure satisfactory service has been given