My Wyze Cam Pan v3 does not scan the QR code.

Problem

While setting up your camera, your camera does not scan the QR code displayed on your phone. It does not say "QR code scanned."

Note: The QR codes generated in the Wyze app are only valid for 5 minutes. If you have been trying to scan your QR code for 5 minutes or more, please restart the setup process.

Troubleshooting

  1. Make sure you are scanning the QR code displayed in the Wyze app. 
  2. Ensure you have removed any plastic film that may be on the lens of the camera.
  3. Make sure the lens of the camera is not dirty.
    • Gently wipe the camera lens with a soft cloth to remove any dust or debris. 
  4. Make sure your phone/tablet screen is not too dark or scratched/cracked/shattered.
  5. Ensure the environment is not so bright that it causes glares on the phone/tablet screen.
  6. Make sure the full QR code is visible.
    • If the QR code takes up most of the screen or part of it is cut off, disable the text/font enlarger feature in your phone/tablet’s settings before trying again.
  7. If you’re using an iOS device, temporarily disable “smart invert” or “classic invert” for the setup process. 
  8. Ensure there are no pop-ups covering the QR code.
  9. Make sure the camera is not too close or too far away to see the QR code. The best distance is about 5 inches.
    • You can try holding the QR code and camera about 3 inches apart, hold for a second, move to 4 inches apart, hold, and continue until 12 inches apart.
  10. Place the phone/tablet on a flat surface like a table and move the camera to adjust the distance between the QR code and camera between 3-12 inches apart.
  11. Try holding the QR code upside down and repeat steps 9-10. 
  12. Factory reset the camera and then set it up as new. 
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, rotate the lens of the camera so it is facing up and single-press SETUP for 10 seconds until the status light on the front of the camera lens turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
  13. If possible, try setting the camera up using a different phone/tablet.
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