Upgrading to Cam Unlimited Pro can be done at my.wyze.com on the Account page. Depending on your existing plan, you may need to manually cancel it before subscribing to Cam Unlimited Pro.
To upgrade from your existing service plan:
- From a computer, log into your account at my.wyze.com.
- On the Account tab, click Manage Subscription next to your plan.
- On the next page, click Upgrade to Cam Unlimited Pro.
- Choose an Annual or Monthly plan, and confirm your payment method.
- Click Upgrade to Cam Unlimited Pro again to complete your purchase.
Cam Plus and Cam Unlimited
Cam Plus and Cam Unlimited are easy to upgrade from! Visit my.wyze.com and go to the Account page to manage your existing security plan. Upgrading to Cam Unlimited Pro will automatically replace your existing plan.
Exception: If you signed up for Cam Plus or Cam Unlimited using a 3rd party, you must cancel with that 3rd party directly to avoid duplicate charges.
Wyze Home Monitoring
Wyze Home Monitoring cannot be used alongside Cam Unlimited Pro. Purchasing a subscription to Cam Unlimited Pro will automatically replace your existing Monitoring tab in the Wyze app. You will no longer have access to the features unique to Wyze Home Monitoring, including 24/7 monitoring by Noonlight, and sensor-and-hub-based security. You must manually cancel your existing Wyze Home Monitoring subscription to avoid duplicate charges.
Exception: If you signed up for Wyze Home Monitoring using a 3rd party, you must cancel with that 3rd party directly to avoid duplicate charges.
Related article: What if I have Cam Unlimited AND Cam Protect or Wyze Home Monitoring?
Legacy Plans
Our legacy plans, Cam Protect and Cam Plus Lite, are not available to new customers. Purchasing a subscription to Cam Unlimited Pro will automatically cancel your existing legacy plan, and will attach to all compatible cameras. You will not be issued any prorated refunds.
Exception: If you signed up for Cam Protect using a 3rd party, you must cancel with that 3rd party directly to avoid duplicate charges.
Sprinkler Plus
Sprinkler Plus works with Wyze Sprinkler Controller, and does not involve your Wyze Cams or security system. Purchasing a subscription to Cam Unlimited Pro will not impact your current Sprinkler Plus plan, and you will not be issued any prorated refunds for the service.
Additional Notes
- Your existing plan must be cancelled to avoid duplicate charges.
- If you subscribed to Cam Plus using a 3rd party (Apple, Amazon, Google) you will be directed to cancel with that 3rd party, to avoid duplicate charges. Wyze cannot cancel your 3rd party subscriptions.