My camera with Cam Plus only records 12-second videos.

Updated April 09, 2025 21:07

Problem

You have Cam Plus, and instead of recording full-length videos showing the entire event, your camera only records 12-second videos.

💡 Related article: Why does my Wyze Cam only record 12-second videos?

Check that your Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Check that your Wyze Cam’s firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the camera, please move forward with updating it.
Make sure the camera is set to record correctly.
1. Navigate to the camera’s settings > Event Recording > toggle on Record Motion Events.
2. Enable AI Events Only then tap Smart Detections and select the desired options, such as Person or Vehicle.
Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
Restart your camera.
1. This can be done in the camera’s settings > Restart Camera > Restart.
2. Note: This option is not available for Wyze Cam Outdoor or Wyze Video Doorbell devices.
Reset your Wyze Service.
1. Navigate to your camera's settings > Reset Services.
2. Tap Reset.

If you are using a battery-powered Wyze Cam, the recording length is set to 12 seconds by default. You can adjust the camera's settings to get longer recordings, but this may impact the battery's performance.
Sound Events will only record for 12 seconds, even if you are a Cam Plus subscriber.