Problem:
Your camera has Cam Plus enabled, but it doesn't record any events at all.
Troubleshooting:
- Check that your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- Check that your Wyze Cam’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the camera, please move forward with updating it.
- Verify that your Cam Plus license is assigned to the correct camera.
- Check this on the Account tab > Services.
- Make sure the camera is set to record correctly.
-
Navigate to the camera’s settings > Event Recording.
-
Ensure that recording is enabled for both motion and sound.
- Note: Sound is not available on all Wyze Cam models.
-
Enable smart detections and select the desired AI options, such as Person or Vehicle.
-
Increase the motion and sound detection sensitivities.
-
Increased sensitivity improves the camera's chances of triggering recordings.
-
-
- When checking the Events tab, ensure there are no filters enabled.
- In the Events tab, tap the funnel icon in the upper right > Clear All > Show results.
-
Verify that there are no Automations set up that could be causing interference.
-
Navigate to the Home tab of the Wyze app and tap Automations.
-
Note: We recommend deleting any Automations and then adding them back one by one while testing.
-
-
Reset the service.
- Navigate to the camera's settings > Reset Services > Reset.
- Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
- Restart your camera.
- Go to your camera’s settings > Restart Camera > Restart.
- Note: This option is not available for Wyze Cam Outdoor or Wyze Video Doorbell devices.