My camera with Cam Plus doesn't record any events.

Problem

Your camera has Cam Plus enabled, but it doesn't record any events at all.

Troubleshooting

1. Check that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
2. Check that your Wyze Cam’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Verify that your Cam Plus license is assigned to the correct camera.
   • Check this on the Account tab > Services.
4. Make sure the camera is set to record correctly.

   1. Navigate to the camera’s settings > Event Recording.

   2. Ensure recording is enabled for both motion and sound.

   3. Enable smart detections and select the desired AI options such as Person or Vehicle.

5. When checking the Events tab, ensure there are no filters enabled.
   • In the Events tab, tap the funnel icon in the upper right > Clear All > Show results.

6. Verify that there are no Automations set up that could be causing interference.

   1. Navigate to the Home tab of the Wyze app, tap Automations.

   2. Note: We recommend deleting any Automations and then adding them back one by one while testing.

7. Unassign the Cam Plus license from the device and reassign it back.
   • You can do this in the Wyze app by going to the Account tab > Services.
8. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
9. Restart your camera.
   • Go to your camera’s settings > Restart Camera > Restart.
   • Note: This option is not available for Wyze Cam Outdoor or Wyze Video Doorbell devices.

If you're still experiencing issues, send a device log to our engineers for review. To send a device log, go to the camera's livestream > Settings > Wyze Support > Submit a Log.