Articles in this section

My camera with Cam Plus doesn't record any events

Problem

Your camera has Cam Plus enabled, but it doesn't record any events at all.

Troubleshooting

  1. Check that your Wyze app is up to date.
    • In your Wyze app, navigate to the Account tab > tap About.
    • Your current app version will be listed beneath the Wyze logo. 
    • Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    • If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
  2. Check that your Wyze Cam’s firmware is up to date.
    • You can check this by going to the Account tab > Firmware Update.
    • If there is an update available for the camera, please move forward with updating it.
  3. Verify that your Cam Plus license is assigned to the correct camera.
    • Check this on the Account tab > Services.
  4. Make sure the camera is set to record correctly.
    1. Navigate to the camera’s live stream > settings > Event Recording > toggle on Record Motion Events.
    2. Enable AI Events Only then tap Smart Detections and select the desired options such as Person or Vehicle.
  5. When checking the Events tab, ensure there are no filters enabled.
    • In the Events tab, tap the funnel icon in the upper right > Clear All > Show results.
  6. Verify that there are no Rules set up to limit the recording period.
    1. You can do this from the Home tab of the Wyze app by tapping the pencil icon in the upper right > Edit Rules.
  7. Unassign the Cam Plus license from the device and reassign it back.
    • You can do this in the Wyze app by going to the Account tab > Services.
  8. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
  9. Restart your camera.
    • Go to your camera’s settings > Restart Camera > Restart.
    • Note: This option is not available for Wyze Cam Outdoor or Wyze Video Doorbell devices.

If you're still experiencing issues, send a device log to our engineers for review. To send a device log, go to the camera's livestream > Settings > Wyze Support > Submit a Log.

Was this article helpful?
32 out of 121 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.