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I signed up for Cam Plus but the AI features aren't working.

Problem:

Your camera has a Cam Plus license but AI detection is not working.

Troubleshooting Tip:

  1. Check that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
  2. Check that your Wyze Cam’s firmware is up to date.
    • You can check this by going to the Account tab > Firmware Update.
    • If there is an update available for the camera, please move forward with updating it.
  3. Make sure the camera is set to record correctly.
    1. Go to the camera’s live stream > settings > Event Recording > toggle on Record Motion Events.
    2. Enable AI Events Only then tap Smart Detections and select the desired options such as Person or Vehicle.
  4. Ensure that notifications are enabled.
    • For individual devices: In the Wyze app, navigate to the camera’s settings > Notifications.
    • For the Wyze account: In the Wyze app, navigate to the Account tab > Notifications > Enable Push Notifications.
    • For the Wyze app: Navigate to your phone’s settings, locate the Wyze app, and enable notifications.
  5. Unassign the Cam Plus license from the device and reassign it back.
    • You can do this in the Wyze app by going to the Account tab > Services.
  6. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
  7. Restart your camera.
    • This can be done in the camera’s settings > Restart Camera > Restart.
    • Note: This option is not available for Wyze Cam Outdoor or Wyze Video Doorbell devices.

If you've followed the steps above and Smart AI detection is still not working, please submit a log to our engineers. Submit it under Account > Wyze Support > Submit a Log > Account & Services > Services.

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