Problem
You've installed the Wyze Spotlight kit on your Wyze Cam v3 but it isn't working properly. It may not be turning on, or responding to the Wyze app.
Troubleshooting Steps
- Check for a firmware update.
- In the Wyze app, tap Account > Firmware Update.
- If you see Update next to your camera, tap Update.
- Make sure the connections to the splitter are fully plugged in.
- Disconnect, then reconnect the camera and spotlight's cables. Push them tightly to secure.
- Power cycle your Wyze Cam v3 with the spotlight connected.
- Unplug the camera from power, wait 5-10 seconds, then plug it back in.
If the spotlight still isn't working, please contact Support so one of our Wizards can help you find a resolution.