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I am not able to see my spotlight in the Wyze App

Presents as: The spotlight is not listed in the Wyze app as an accessory. 

 

Troubleshooting:

    • Assure your Wyze app is up to date.
      • In the Wyze app, tap Account.
      • Scroll to the bottom, tap About
      • The app firmware will be listed under the Wyze logo.
      • Check on our website here to make sure your app is up to date. 
    • Check for a camera firmware update.
      • In the Wyze app, tap Account > Firmware Update.
      • If you see Update next to your camera, tap Update.
    • You’ll also want to make sure your spotlight firmware is up to date as well. 
  • Wyze app > Cam v3 > Settings > Accessories > Spotlight
    • The firmware version is located at the bottom of the page.
  • Force close your app and reopen it.
  • Log out of your app and log back in. 
  • Make sure the connections to the splitter are fully plugged in.
    • Disconnect, then reconnect the camera and spotlight's cables. Push them tightly to secure.
  • Power cycle your Wyze Cam v3 with the spotlight connected.
    • Unplug the camera from power, wait 5-10 seconds, then plug it back in.

 

If the spotlight is still experiencing issues after trying those steps, please contact Support so one of our Wizards can help you find a resolution.

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