My spotlight button disappears

Presents as: The spotlight is connected, but there is no spotlight button in the Wyze app.

 

Troubleshooting: 

  • Assure your Wyze app is up to date.
    • In the Wyze app, tap Account.
    • Scroll to the bottom, tap About
    • The app firmware will be listed under the Wyze logo.
    • Check on our website here to make sure your app is up to date. 
  • Check for a firmware update.
    • In the Wyze app, tap Account > Firmware Update.
    • If you see Update next to your camera, tap Update.
  • Force close your app and reopen it.
  • Log out of your app and log back in. 
  • Make sure the connections to the splitter are fully plugged in.
    • Disconnect, then reconnect the camera and spotlight's cables. Push them tightly to secure.
  • Power cycle your Wyze Cam v3 with the spotlight connected.
    • Unplug the camera from power, wait 5-10 seconds, then plug it back in.

 

If the spotlight is still experiencing issues after trying those steps, please contact Support so one of our Wizards can help you find a resolution.

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