Articles in this section

My Blood Oxygen Level measurement is incorrect.

Problem

When measuring your Blood Oxygen Level (SpO2), the result is incorrect or inconsistent. 

Troubleshooting Tip:

Make sure your watch is comfortably snug on your wrist, with the sensor completely touching your skin. Stay still until the measurement is complete, about 10-20 seconds. When the result displays, that is your real-time blood oxygen level.

You must be wearing the watch for your blood oxygen level to display.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.