My Wyze Climate Sensor is not Updating its Status

Problem: Climate sensor not detecting a change in moisture/temperature/etc. 

 

Troubleshooting:

  1. Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab > tap About.
    • The app version will be listed beneath the Wyze Logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  2. Ensure your Wyze hub firmware is up to date.
    • Navigate to the Account tab > Firmware Update
    • If there is an update available for the hub, please move forward with installing it. 
  3. Make sure your sense hub is online.
    • If your sense hub is offline, please refer to the troubleshooting steps here.
  4. Reboot your router.
  5. Perform a factory reset.
    • Before performing this step, please submit an app log.
  1. Navigate to the Account tab > Wyze Support > Submit a log
  2. Choose the affected sensor and the issue category.
  3. Fill out the details.
  4. Ensure send log files is checked > tap save
  • To perform a factory reset press and hold the button on the side of the sensor for 10 seconds. 
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