Setup Troubleshooting for the Wyze Climate Sensor

  1. Make sure you are following the steps in the setup guide, here.
  2. Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab > tap About.
    • The app version will be listed beneath the Wyze Logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  3. Make sure your sense hub is online.
    • If your sense hub is offline, please refer to the troubleshooting steps here.  
  4. Ensure the device you’re using to connect the sensor is connected to a 2.4 GHz WiFi network.
    • Wyze products are not compatible with 5GHz WiFi networks. 
  5. Try rebooting your WiFi router.
  6. Perform a factory reset and attempt setting up again.
    • To perform a factory reset press and hold the button on the side of the sensor for 10 seconds. 
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