Wyze Web View's live stream loads really slowly.

Problem

When using Wyze Web View, loading the live stream takes a really long time - more than a few seconds.

Troubleshooting

1. Verify that the camera is compatible with Wyze Web View.
2. You can check this here: Which Wyze Cams are compatible with Wyze Web View?
3. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
4. Check that the camera’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
5. Confirm that there is an active subscription and the camera is assigned to it.
   1. In the Wyze app, go to Account > Services > tap the three dots next to the subscription > Manage Subscription.
      • Note: For Cam Plus subscriptions, tap Manage Camera to ensure the correct camera(s) are assigned to the subscription.
6. Check that the camera is connected and that the live stream can be viewed in the Wyze app.
   • If the camera's live stream does not connect, refer to the specific camera's connectivity troubleshooting steps in our Help Center.
7. Verify that the device being used (phone, tablet, or computer) is able to connect to the Internet.
   1. Open a browser on the device to check that the device can successfully access the Internet.
8. Try using a different browser.
   • Wyze Web View works best on Google Chrome, but alternative browsers include Microsoft Edge and Safari.
   • Note: Wyze Web View is not supported on Firefox browsers.
9. Check if the issue is still present while using an incognito browser window.
10. If possible, connect to a different Wi-Fi network and try to view Wyze Web View.
11. If using a phone, try connecting to mobile data, then try to view Wyze Web View.
12. If possible, try using another device to view Wyze Web View.
13. Clear the browser’s cache.
    • For Google Chrome: Select the three dots in the upper-right corner > Settings > Privacy and Security > Delete Browsing Data > select the time range > check Browsing history, Cookies and site data, Cached images and files > Delete data.
    • For Microsoft Edge: Select Settings > Privacy, Search, and Services > Clear Browsing Data > select the desired options > Clear now.
    • For Safari: Select Preferences > Privacy > Manage Website Data > Remove All.
14. Confirm that there are no security or network restrictions on the device and that WebRTC (Web Real-Time Communication) and view.wyze.com are not blocked.
    • This includes any firewalls, VPNs, or any other network restrictions on the phone/tablet/desktop.
    • Note: Some firewalls or network configurations may block WebRTC traffic due to security policies, which can prevent Wyze Web View from functioning properly.
15. Power cycle the camera.
    1. Disconnect the camera from power for 10 seconds before reconnecting it.
16. If possible, restart the camera.
    1. In the Wyze app, navigate to the camera’s settings > Restart Camera > Restart.
17. If possible, reset the services for the camera.
    1. In the wyze app, navigate to the camera’s settings > Reset Services > Reset.
18. Factory reset the camera and set it up like new.
19. Wait about 30 minutes, then try viewing the cameras using Wyze Web View again.