Problem
You don't hear any sound while viewing Wyze Web View.
Troubleshooting
- Confirm that the Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
- Check that the camera’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the camera, please move forward with updating it.
- Confirm that you are hearing sound when viewing the live stream of your camera in the Wyze app.
- Toggle the live stream’s sound off, then back on.
- Ensure the device you are using to access Wyze Web View has the correct audio output selected, and the volume is turned up.
- Try using a different browser.
- Wyze Web View works best on Google Chrome, but alternative browsers include Microsoft Edge and Safari.
- Note: Wyze Web View is not supported on Firefox browsers.
- Check if the issue is still present while using an incognito browser window.
- If possible, connect to a different Wi-Fi network and try to view Wyze Web View.
- If using a phone, try connecting to mobile data, then try to view Wyze Web View.
- If possible, try using another device to view Wyze Web View.
- Clear the browser’s cache.
- For Google Chrome: Select the three dots in the upper-right corner > Settings > Privacy and Security > Delete Browsing Data > select the time range > check Browsing history, Cookies and site data, Cached images and files > Delete data.
- For Microsoft Edge: Select Settings > Privacy, Search, and Services > Clear Browsing Data > select the desired options > Clear now.
- For Safari: Select Preferences > Privacy > Manage Website Data > Remove All.