Problem
Your Wyze Air Purifier’s filter replacement light flashes before the filter needs to be changed. Or, the filter replacement light does not stop flashing after changing the filter.
Troubleshooting:
- Confirm your Wyze app is up to date.
- Go to the Account tab > tap About.
- The app version will be listed beneath the Wyze logo.
- You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
- Check your Wyze Air Purifier’s firmware is up to date.
- You can check this by going to the Account tab > Firmware update.
- If there is an update available for the air purifier, please move forward with updating it.
- If you haven’t already, switch out the filter for your air purifier if the filter life has been depleted.
- You can check your air purifier’s filter life in the Wyze app by going to your air purifier’s Device Page > Settings > Filter Management.
- Reset your air purifier’s filter replacement light by pressing and holding both the power button and A button simultaneously.
- The air purifier should beep once and the filter replacement light should flash three times before disappearing.
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Factory reset the air purifier.
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Press and hold the power button for 10 seconds.
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Perform a Wi-Fi reset.
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Press and hold the Auto Mode and Fan Speed button until the Wi-Fi icon starts to flash.
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Set up the air purifier as new.
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