Wyze Air Purifier Setup Troubleshooting

Problem:

Your Wyze Air Purifier does not complete setup or gets stuck at the “Select your network” step in the Wyze app.

Troubleshooting Tips:

  1. Confirm your Wyze app is up to date.
    1. Go to the Account tab > tap About.
    2. The app version will be listed beneath the Wyze Logo.
    3. You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  2. Make sure that you’re following the steps provided in the Wyze Air Purifier Setup Guide.
  3. Take the filter out of the air purifier and check that the plastic has been removed from the filter.
  4. Make sure that the filter lid at the bottom of the air purifier is locked properly. Try unlocking and locking the filter lid to confirm this.
  5. Try moving your phone closer to the air purifier then press Try Again.
  6. Check that the Wi-Fi icon is flashing.
    • If it is not flashing, press and hold the Auto Mode and Fan Speed buttons on your air purifier simultaneously for at least 3 seconds until the indicator lights flash.
  7. Check sure that your air purifier is turned on. The display should be on and show the current AQI.
  8. Check that your device is connected to a 2.4GHz Wi-Fi network.
  9. Toggle your device’s Bluetooth off and then back on.
  10. Check that location permissions are enabled for your device.
    • You can check this by going into your device’s settings.
  11. Factory reset the air purifier.
    1. Press and hold the power button for 10 seconds.
  12. Perform a Wi-Fi reset.
    1. Press and hold the Auto Mode and Fan Speed button until the Wi-Fi icon starts to flash.
    2. Set up the air purifier as new.
Have more questions? Submit a request