My Wyze Solar Cam won't turn on.

Problem

Your Wyze Solar Cam's status light is not lighting up, or the device is not powering on / charging when using a power cable.

Troubleshooting

1. Plug Wyze Solar Cam into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera. 
2. Verify that the power cable is plugged into a 5V2A power adapter (not included). 
   1. Using lower-rated power adapters will negatively impact the charging performance. 
3. Ensure the power cable is inserted correctly and securely into the camera and adapter.
4. Check the charging indicator light.
   • The charging indicator is located on the bottom of the camera.
   • The charging indicator will be solid red while charging.
   • The charging indicator will be solid blue when fully charged.
   • Note: A full charge from 0-100% may take up to 4-6 hours.
5. Try plugging the camera into a different power outlet.
6. Try a different power cable or 5V2A adapter to determine if the cable or adapter is defective.
7. If the camera was already set up in the Wyze app, go to the camera’s settings > Advanced Settings > Camera Status Light. Then toggle the light off and on.
8. Press and hold the setup button to see if you hear a “ready to connect” voice prompt. 
   1. If so, proceed to set up the camera as new.
9. Factory reset Wyze Solar Cam. 
   1. Remove any microSD card that is inserted into the camera. 
   2. Press and hold the setup button for 10 seconds. 
   3. Once the status light starts flashing red, set up the camera as new.