My Wyze Solar Cam is not charging using the solar panel.

Problem

Your Wyze Solar Cam is not charging with the solar panel, even on sunny days.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About. 
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Solar Cam’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the camera, please move forward with updating it.
3. Try charging Wyze Solar Cam using the included USB-C power cable and a 5V2A power adapter (not included). 
   1. If there is no status light or charging indicator light, refer to My Wyze Solar Cam won't turn on.
4. Check and clean the solar panel. 
   • Clean the solar panel with a soft, damp cloth. 
   • Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.  
5. Verify that the solar panel’s cable is inserted correctly and securely into the camera. 
6. Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.   
   • For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance. 
   • For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance. 
   • Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight. 
7. During a sunny midday, check if the app is registering the solar panel’s charge. 
   1. Navigate to the camera’s live stream. 
   2. Check the battery icon. 
      • If charging using the solar panel, there should be both a lightning bolt and a sun icon. 
8. Restart the camera. 
   1. Navigate to the camera’s settings > Restart Camera > Restart. 
9. Factory reset Wyze Solar Cam. 
   1. Remove any microSD card that is inserted into the camera. 
   2. Press and hold the setup button for 10 seconds. 
   3. Once the status light starts flashing red, set up the camera as new.