How do I cancel my Wyze subscription?

You can cancel your Wyze Services subscription at any time, wherever you purchased it. If you purchased it via the Wyze Services site, you can cancel it there. If you purchased it via the Wyze app, you can cancel it in your phone's app store.

To cancel a subscription purchased on the Wyze website:

1. From your computer, click here to go to your Wyze Services account.
2. On the top right, click the profile icon, then My Account or Sign In if you are not signed in.
   
   • Not signed in? Enter your details, then click Log in. Click the profile icon again, then My Account.
3. Under My Subscriptions, click Edit next to the subscription that you want to cancel.
   
   
4. Click Cancel subscription, then Yes, cancel subscription to confirm cancellation.
5. Once confirmed, your subscription will be canceled.

The subscription will stay active till the end of the pay period and no prorated refunds will be issued. It will not auto-renew.

To cancel a subscription purchased via the Wyze app:

When you purchase a subscription using the In-App Purchase feature, your purchase goes through your mobile device's app store. To cancel, you must use your Wyze App to cancel the subscription.

For iOS users:

1. Open your Wyze App.
2. Navigate to the services tab, and select your subscription.
3. Click Edit plan.
   
4. Adjust the quantity to 0.
   
   
5. Tap Cancel Subscription.
6. You will be routed to your iCloud account to confirm cancellation.
   
   
7. Once you confirm the canceled subscription it will stay active till the end of the pay period and will not renew.

For Android users:

1. Open your Wyze App.
2. Navigate to the Services tab.
3. Select edit plan next to the subscription 
   
   
4. Edit the Quantity of the plan to 0.
5. A cancel subscription option will show.
   
   
6. Once you confirm the canceled subscription it will stay active till the end of the pay period and will not renew.

The subscription will stay active till the end of the pay period and no prorated refunds will be issued. It will not auto-renew.

All subscriptions are non-refundable. We are not able to provide refunds for unused subscriptions.