The remaining time from your existing plan is added to your new subscription. ⏱️
Cam Unlimited is a paid subscription plan that gives all of your Wyze Cam devices a Cam Plus license, no limits! But you can't have an unlimited subscription and other individual subscriptions at the same time.
What happens when I sign up for Cam Unlimited or Cam Unlimited Pro?
- Wyze will cancel your other subscriptions if possible.*
- You will be charged for the new subscription.
- The time left on your existing subscription(s) will be added to your new subscription.**
- You will not receive a refund for the other subscriptions.
* If you purchased a subscription plan via Apple or Amazon, you must manually cancel the plan with them to avoid auto-renewal charges. If you forget to cancel your plan and are overcharged, Wyze cannot cancel the plan for you or offer a refund.
** After completing your purchase, the value (in time) of your old subscription will be added to your new subscription. For example, if you have 6 months left of Cam Unlimited, you will get 3 additional months added to your new Cam Unlimited Pro plan.
Where does it show the time added from my other plans?
Here's what it looks like on my.wyze.com when you upgrade to Cam Unlimited or Cam Unlimited Pro. The time until your next billing date, and how much your current subscription was extended by, is in the description.
Additional Notes
- Changes for upgrading to Cam Unlimited and Cam Unlimited Pro only apply to Cam Plus subscriptions. Changes do not apply to Cam Plus Lite, Cam Protect, Wyze Home Monitoring, or Sprinkler Plus subscriptions.