What are Friendly Faces?

Friendly Faces is our facial recognition feature which is now available to Cam Unlimited users. Using Wyze AI, your camera is able to capture, identify, and store human faces. With this feature, you'll never have to wonder who is at your door.

To enable Friendly Faces:

1. Navigate to the Account tab in the Wyze app.
2. Tap Friendly Faces, carefully read the Terms & Conditions, then tap Agree and Continue.
   1. If you do not agree, tap Decline.
   2. If you are not in an eligible location for the use of facial recognition technology, you will receive a pop-up telling you so. You can learn more about that here. 
3. If no devices currently have Friendly Faces enabled, you will see a banner prompting you to enable it. Tap Enable.
4. Tap the checkbox next to the camera(s) you wish to use with Friendly Faces.
5. Tap Save.

With Wyze app 2.50, you can use your phone to register faces in order to get started quickly. Here's how:

1. In the Wyze app, navigate to the Account tab > Friendly Faces.
2. In the upper right-hand corner, tap the + icon.
3. Carefully read the Biometric Data Collection Consent, then tap Consent.
   • If you do not consent, tap Decline.
4. Make sure your face is well-lit and you have a good Wi-Fi connection before continuing. Tap Start.
5. Using your phone's camera, place your face in the green ring and slowly adjust your position to fit the ring following the on-screen prompts.
6. Name the face. Then tap Save.
   • You can also select They are part of my family. to put them in your family category.
7. You're all set to add more faces using the same method or begin using Friendly Faces!

As your camera(s) begin detecting more faces over time, you can train Friendly Faces to identify those faces as specific people, or place them in specific categories such as Family, Others, or leave them Unknown. All of this can be managed from the Friendly Faces page in the Wyze app.

Due to the legal restrictions related to biometric data, Facial Recognition is not available in the following areas:

• Colorado
• Connecticut
• Illinois
• New York City
• Oregon
• Texas
• Washington (state)
• The Canadian Provinces of:
  • Ontario
  • Quebec