This article provides transparency about taxes applied to Wyze products and services, including tax-related scenarios and frequently asked questions.
Tax on Wyze Purchases
Wyze collects and remits sales tax as required by state and local laws. Taxes are calculated based on the shipping address provided at checkout for hardware purchases, or the billing address for subscriptions.
Hardware Purchases
Your purchase of Wyze hardware products (ex: Wyze Cams, Wyze Bulbs, Wyze Light Strip, etc.) may be subject to sales tax based on your shipping address. The exact rate will depend on the tax laws of your state and local jurisdiction.
Service Subscription Purchases
- Wyze service subscriptions, also known as "Wyze Services" and "Security Plans", include: Wyze Home Monitoring, Cam Plus, Cam Unlimited, Sprinkler Plus, Cam Plus Lite, and Cam Protect.
- There is no refund on the tax charged on service subscriptions.
- Some states may not tax digital or subscription services, while others apply standard sales tax rates.
- To ensure that you are charged the correct tax %, your billing address must be up to date on my.wyze.com.
- The customer can review the breakdown and their state tax % on their invoice found on my.wyze.com.
- Wyze is responsible only for charges from wyze.com and my.wyze.com. Wyze does not control taxes charged by Apple, Amazon, Google, or any other third party provider.
Tax Exemptions
If you are tax exempt, please reach out to Wyze Support and provide a photo of your tax exemption form along with your Wyze order number. Your purchase must be directly from Wyze at wyze.com.
International Taxes
For customers outside of the United States, additional taxes, such as VAT or import duties, may apply. These charges are determined by the destination country's regulations and are typically collected by the carrier or customs office upon delivery.
Taxes on Wyze Purchases FAQs
Why was tax charged on my subscription?
Tax on subscriptions depend on your billing address. If you state or local laws mandate taxes on digital services, including service subscriptions, it will be reflected on the checkout page before you complete your purchase.
Can I apply for a refund for taxes charged on my Wyze order?
Unfortunately, Wyze does not process refunds for taxes charged at the time of purchase. Tax is remitted to the appropriate tax authority and cannot be reversed.
How can I find out the exact tax rate applied to my purchase?
The exact tax rate will be displayed on the checkout page before you complete your purchase. Rates are calculated based on your purchase type (hardware and/or digital service) and your shipping and/or billing address.