Returns & Warranty Policy

Updated: August 10, 2020

Thank you for shopping with Wyze! We want you to have a great experience shopping at wyze.com (referred to as the “Wyze Store” in this policy).

As with any shopping experience, there are terms and conditions that apply to transactions made in the Wyze Store. All Wyze Labs products and services are governed by the Terms of UsePrivacy Policy, and this Standard Return Policy and Limited Warranty.

Standard Return Policy

We hope that you absolutely love your Wyze products! However, if you need to return an item, please review the following terms related to returning a product.

Any undamaged product purchased from the Wyze Store can be returned to Wyze Labs within 30 days after the date of purchase, provided that you follow the return process outlined in How to submit a return. Once your return has been received and processed Wyze Labs will issue a refund to the original payment method. For items given or received as a gift, Wyze Labs is only able to issue a refund to the payment method used by the purchaser.

The refund will include the purchase price of the returned product and any associated sales tax. The shipping charge associated with the original purchase will not be refunded.

Additional terms and conditions:

  • Only items that have been purchased directly from Wyze Labs through the Wyze Store can be returned to Wyze Labs. Items purchased through Wyze Labs’ authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
  • You must provide your Wyze Store order number to initiate a return. For items received as a gift, you will need to provide the order number received by the purchaser. Wyze Labs is only able to issue a refund to the original payment method used by the purchaser.
  • Items must be returned with all included accessories and packaging. Please make sure that the item you are returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • Wyze Labs will provide a pre-paid return shipping label that you can use to ship your return to us. You will not be charged for the return shipping cost. However, the shipping charge associated with your original purchase will not be refunded. 

Holiday Return Policy

We are extending the normal 30-day return window for items ordered between November 1 and December 31. Items ordered from the Wyze Store between November 1 and December 31 of this year may be returned until January 31 of the following year for a full refund, subject to the other terms of this Return Policy.

Limited Warranty

All quality-related defects on products sold directly by Wyze Labs or authorized resellers are covered by a one-year limited warranty, beginning on the date of purchase. Defective products will be replaced with a new model, a refurbished model of equal value or, if both are unavailable, the model nearest to the original model's form, functionality, and performance. 

The following products are NOT covered by the Limited Warranty:

  • Products submitted beyond the original one-year limited warranty period
  • After the initial 30 days after purchase, any product issue that is not quality-related
  • Products submitted without valid proof of purchase
  • Products that are physically located outside the United States
  • Products purchased from unauthorized resellers
  • Products that are lost or stolen
  • Products received without charge in a Wyze Labs giveaway or donation, or as samples
  • Products on which repairs have been attempted
  • Products subjected to falls, extreme temperatures, water, or other operating conditions contrary to the Wyze Labs documentation

PetSmart Canada Warranty

With our partnership with PetSmart in Canada, you can process your return or replacement through PetSmart directly. Reach out to them here: https://www.petsmart.ca/help/

If you are located in the US and have a US mailing address, reach out to our support team and we’ll be happy to help.

Have more questions? Submit a request