Almost all Wyze devices must be connected to a 2.4 GHz Wi-Fi network with a WPA/WPA2 protocol. Keep the following in mind when checking what type of router you have:
- Newer routers are often dual-band, with 2.4 GHz and 5 GHz bands.
- Most single-band routers are 2.4 GHz.
- Wyze Cam devices will not work with enterprise Wi-Fi networks that have a landing page, sign in portal or require a browser to complete the connection.
- If your internet requires you to provide not only an SSID but also a username, account name and password, you will not be able to use Wyze Cam devices.
- Common examples are hotels or airport public networks.
Note: Wyze Doorbell Pro, Wyze Battery Cam Pro, and Wyze Cam Floodlight Pro are the only Wyze cameras that support 5 GHz networks.
How many Wi-Fi networks do you see that belong to you?
I see ONE network: If you only see one Wi-Fi network name that belongs to you, it should be a 2.4 GHz network and will work with all Wyze Devices.
I see TWO or more networks: If you see two or more Wi-Fi network names that belong to you, then you probably have a 2.4 GHz and 5 GHz dual-band router. If so, from your smartphone's wireless settings page, look at the names of your Wi-Fi networks.
- A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. Or it might not have anything at all after the name.
- A 5 GHz network may have "5G," "5g," 5GHz," or "5" appended to the end of the network name, for example "MyWirelessNetwork - 5g"
- When setting up your Wyze Device, connect to the 2.4GHz band.
Make sure the network you select does not have "5G," "5g," 5GHz," or "5" at the end.
Most routers use WPA/WPA2 protocol by default. If you are still running into network issues after you have ensured you are on a 2.4 GHz network, it can be useful to make sure you are on a WPA/WPA2 protocol network.
Wyze devices need to be connected to a WPA/WPA2 protocol network. It does not support WEP due to it being less secure than WPA and WPA2.
If you're using an Android device:
- To check your Wi-Fi security type on an Android phone, go into your settings, then open the Wi-Fi category. Select the router you’re connected to and view its details. It will state what security type your connection is. Note that the path to this screen may differ depending on your device.
If you're using an iOS device:
- At this time, there's no way within iOS to check your Wi-Fi security. If you want to check your Wi-Fi’s security strength, your best bet is to either use a computer or log into the router through the phone using its IP address or web portal.
If you're using a Windows 10 device:
- Find the Wi-Fi Connection icon in the taskbar. Click on it, then click Properties underneath your current Wi-Fi connection. Scroll down to look for Wi-Fi details under Properties. Under that, look for the Security Type, which displays your Wi-Fi protocol.
If you're using a macOS device:
- Checking the Wi-Fi security type on macOS is very easy. Hold down the Option key and click on the Wi-Fi icon in the toolbar. It will show your network details, including what security type you’re on.
If you have not been able to find the security type, you may be able to identify this via the settings on your wireless router. Each router may be different, so you may want to refer to the documentation that came with the device. Alternatively, if the router was set up by your internet service provider, we suggest you contact them for assistance.
Change to the WPA/WPA2 Protocol
If your router is set to WEP you will have to change the setting via your router. To do this, look up the specific brand and model for instructions, or call your internet service provider if you are using their router.