Can't sign in to Wyze? Follow the steps below to reset your account password.
On the Wyze Website
- Go to wyze.com and click the person icon in the upper right-hand corner.
- Click Log In.
- Click Forgot password?.
- Enter your Wyze account email address.
- Check the “I’m not a robot” reCAPTCHA box.
- Click Send Verification Email.
- In your email inbox, you will receive a “Wyze account password reset” email. In that email, click the Click to Reset button.
- Didn't receive the email? Please check your spam/junk folder.
- In the new tab/window, type the new password you want to use in the New Password and Confirm password fields.
- Note: The password should be at least 10 characters long and include an uppercase letter, lowercase letter, and it cannot be part of your username or email address.
- Click Reset Password to complete the password reset.
- Congrats! You should be all set with your new password.
On the Wyze App
If you are already logged into your Wyze app:
- Navigate to the Account tab.
- Tap Account > Change Password.
- Enter your current password.
- Enter your new password and enter it again to confirm.
- Note: The password should be at least 10 characters long and include an uppercase letter, lowercase letter, and it cannot be part of your username or email address.
- Tap Save.
If you are not able to log in to your Wyze app:
- On the login screen of your app, tap Forgot password?.
- Enter the email address associated with your Wyze account.
- Tap Send Verification Code.
- You will receive an email with your 5-digit verification code.
- Didn't receive the email? Please check your spam/junk folder.
- Enter the verification code and your new password.
- Note: The password should be at least 10 characters long and include an uppercase letter, lowercase letter, and it cannot be part of your username or email address.
- Confirm your password and tap Next.
- Tap Finish and you're all set!
Important Note: Once you reset your password, you will be logged out of all active sessions. Bound third-party services such as Amazon Alexa or Google Assistant will need re-binding.