Visit this link to check the status: Check Order Status
Enter your Order ID, Billing ID, Email or Zip Code then click Continue.
If you sign into your Wyze account first here, then click the "Check Order Status" link, you'll be brought to your order history. Find your order in the list, and check under Status on the right.
Or, check your email:
After submitting your order, you'll receive a confirmation email with your order number. Once your order has shipped, you'll receive an email with your tracking information.
With your tracking number, you can track your order directly with the shipping company.
Or, check your Wyze account:
If you have a Wyze account, you can check your order status on your account.
- Sign in to wyze.com here.
- The next page should display your recent orders.
- Not there? Under My Account, click My Orders.*
- Click Order Details on the item you want you check.
- On the Order Details page, click View Tracking.
| Status | What it means | How long will it take? |
| On Hold | Order is being submitted. | < 2 hours |
| Unfulfilled | Order is being processed through our warehouse. | < 72 hours |
| Partially Fulfilled | Order is partially shipped, other items in your order will ship at another time. | < 72 hours depending on inventory and warehouse needs. |
| Fulfilled | Order has shipped. | Permanent, will not change. |
| Preorder | Your product is a preorder that hasn't started processing yet. | Until preorders start shipping. |
| Backorder | Order is on backorder. | Until your product is in stock and starts shipping. |
| Cancelled | Order is canceled and will not ship | Permanent, will not change. |
| Delayed | Order is delayed, we are working on it. | This status may take between 48-72 hours for our team to resolve. |
*If you don't see anything under My Orders, contact Wyze Support so we can track down your order!