Articles in this section

How do I check the status of my order?

Visit this link to check the status: Check Order Status

Enter your Order ID, Billing ID, Email or Zip Code then click Continue.

If you sign into your Wyze account first here, then click the "Check Order Status" link, you'll be brought to your order history. Find your order in the list, and check under Status on the right.

Or, check your email:

After submitting your order, you'll receive a confirmation email with your order number. Once your order has shipped, you'll receive an email with your tracking information. 

With your tracking number, you can track your order directly with the shipping company.

Or, check your Wyze account:

If you have a Wyze account, you can check your order status on your account.

  1. Sign in to here.
  2. The next page should display your recent orders.
    • Not there? Under My Account, click My Orders.*
  3. Click Order Details on the item you want you check.
  4. On the Order Details page, click View Tracking.
Status What it means How long will it take?
On Hold Order is being submitted. < 2 hours
Unfulfilled Order is being processed through our warehouse. < 72 hours
Partially Fulfilled Order is partially shipped, other items in your order will ship at another time. < 72 hours depending on inventory and warehouse needs.
Fulfilled Order has shipped. Permanent, will not change.
Preorder Your product is a preorder that hasn't started processing yet. Until preorders start shipping.
Backorder Order is on backorder. Until your product is in stock and starts shipping.
Cancelled Order is canceled and will not ship Permanent, will not change.
Delayed Order is delayed, we are working on it. This status may take between 48-72 hours for our team to resolve.


*If you don't see anything under My Orders, contact Wyze Support so we can track down your order!

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.