- Start the process by submitting a ticket and selecting "Account Support" as the support topic.
- Describe in detail the quality-related issue that you are experiencing with your Wyze product, so that Wyze Labs is able to troubleshoot the issue with your unit.
- Provide a valid proof of purchase.
- If your purchase was made on wyze.com, a valid proof of purchase would be an order number or sales invoice.
- If your purchase was made from an authorized reseller, a valid proof of purchase would be a dated sales receipt from the authorized reseller that includes a description of the product and the price.
- It may be necessary to return the product for quality testing. If so, Wyze Labs will provide you with a prepaid shipping label and return instructions.
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