How to file a warranty claim

  1. Start the process by submitting a ticket and selecting "Account Support" as the support topic.
    • Describe in detail the quality-related issue that you are experiencing with your Wyze product, so that Wyze Labs is able to troubleshoot the issue with your unit.
    • Provide a valid proof of purchase.
      • If your purchase was made on, a valid proof of purchase would be an order number or sales invoice.
      • If your purchase was made from an authorized reseller, a valid proof of purchase would be a dated sales receipt from the authorized reseller that includes a description of the product and the price.
  2. It may be necessary to return the product for quality testing. If so, Wyze Labs will provide you with a prepaid shipping label and return instructions. 
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