Articles in this section

What should I do if the floor brush stops spinning?

Problem

The motorized floor brush on your vacuum doesn't spin when the vacuum is turned on.

Troubleshooting Tips:

  1. Clean the brush to remove any debris and hair. 
    1. Press the power button to turn off the vacuum.
    2. Remove the Motorized Floor Brush from the vacuum. 
    3. Press the button on the side of the brush to remove the brush bar. 
    4. Use your fingers or (carefully!) a blade to clear any snags that are blocking the brush.
    5. Reinstall the brush bar into the floor brush head.
  2. Make sure the vacuum is only used on bare floors and carpets with short and firm textures.
  3. Check that the floor brush is firmly inserted into the main body.
  4. Check if there is anything physically broken on the floor brush that could also cause a clog.
Was this article helpful?
0 out of 2 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.