My Wyze Duo Cam Pan has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Duo Cam Pan or in recorded Events; Wyze Duo Cam Pan has low/distorted audio. 

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.  
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.  
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Duo Cam Pan’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure there is nothing impairing the camera’s microphone or speaker.  
   • Remove any plastic film/cover from the microphone or speaker.  
   • Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris.  
4. Verify that audio is enabled in the camera’s live stream.  
   1. Navigate to the camera’s live stream.  
   2. Tap the live stream, then tap the speaker icon to enable sound.    
5. Ensure Record Sound is enabled.  
   1. In the Wyze app, go to the camera’s settings > Advanced Settings.  
   2. Toggle on Record Sound.    
6. When viewing recordings, ensure the video sound is not muted.  
7. If experiencing poor audio quality while using the 2-way audio feature:  
   1. Ensure that Wyze Duo Cam Pan has a good signal strength.  
      1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
      2. If it has 2 bars or less, try moving the camera and router closer together.  
   2. Lower the live streams' resolutions.  
8. Force close the Wyze app.  
9. Increase the volume on the phone/tablet.  
10. Test the audio on a different phone/tablet, if possible.  
11. If there is a microSD card inserted into the camera, check the recordings on a computer, if possible, to verify if the audio in the microSD card recordings has the same issue.  
12. Power cycle Wyze Duo Cam Pan.  
    1. Unplug the camera from its power source for 5-10 seconds, then plug it back in.  
13. Factory reset the camera and then set it up as new.  
    1. Remove any microSD card that is inserted into the camera.  
    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.  
    3. Once the status light starts flashing red, set up the camera as new.