Wyze Duo Cam Pan Connectivity Troubleshooting

Problem

Your Wyze Duo Cam Pan is showing as offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.  
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.  
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Duo Cam Pan’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Confirm whether the status light is on.  
   1. If not, refer to My Wyze Duo Cam Pan is not turning on.
4. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
   1. Make sure that it is set to Always or While Using the App.
   2. For iOS users, make sure that Precise Location is turned on.    
5. Confirm that the camera is connected to a 2.4 GHz Wi-Fi network and that the network is functioning normally.  
   • Wyze Duo Cam Pan is not compatible with 5 GHz Wi-Fi networks.    
6. Try moving the camera closer to the router.  
7. Reboot the Wi-Fi router.  
8. Power cycle Wyze Duo Cam Pan.  
   1. Unplug the camera from its power source for 5-10 seconds, then plug it back in.  
9. Factory reset the camera and then set it up as new.  
   1. Remove any microSD card that is inserted into the camera.  
   2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.  
   3. Once the status light starts flashing red, set up the camera as new.