My Wyze Cam Pan v4 is not tracking motion.

Confirm that the Wyze app is up to date.

1. In your Wyze app, navigate to the Account tab > tap About.

2. Your current app version will be listed beneath the Wyze logo.

3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app. 

If possible, check that your Wyze Cam Pan v4’s firmware is up to date.

1. You can check this by going to the Account tab > Firmware Update. 

2. If there is an update available for the camera, please move forward with updating it. 

Ensure Smart Track is turned on.

1. Under the camera’s live stream, swipe left/right on the toolbar to find Smart Track.

2. Tap to turn it off/on.

   • The icon will be green when turned on.

Turn off Pan Scan.

1. Under the camera’s live stream, swipe left/right on the toolbar to find Pan Scan.

2. Tap to turn it on/off.

   • The icon will be grey when turned off. 

Disable any Detection Zone.

1. In the camera’s settings, tap Detection Settings > Detection Zone.

2. Toggle off Detection Zone.

   • Note: If the camera’s view is adjusted while a Detection Zone is enabled, the camera will automatically return to its original position after 15 seconds of being idle. 

Adjust the camera’s sensitivity.

1. In the camera’s settings, tap Detection Settings. 

2. Under Motion Sensitivity, adjust the slider bar to Low.

3. Increase the sensitivity slowly, and test until the desired level of motion detection is reached. 

Adjust the Pan Controls settings.

1. In the camera’s settings, tap Pan Controls.

2. Under Smart Track, select All Motion.

   • Once tracking for all motion is functioning as expected, you can switch to the AI options.

     • For the AI options, use the Reorder button to change the order, with the option you want prioritized at the top of the list.

3. Under Pan Scan, disable Schedule.

4. Under Manual Pan-Tilt Speed, adjust the slider bar to Slow, then slowly increase the speed, and test until the desired speed is reached. 

Calibrate the camera.

1. In the camera’s settings, tap Pan Controls. 

2. Next to Calibrate Position, tap Calibrate. 

3. Wait for the calibration to complete before exiting that screen. 

4. Note: Ensure there is nothing impairing the camera’s ability to move, including the power cable. 

Check if there are any shared users adjusting the camera.

1. Navigate to the camera’s settings > Sharing.

2. Temporarily remove shared users, if needed. 

Power cycle Wyze Cam Pan v4.

1. Unplug the camera from its power source for 5-10 seconds, then plug it back in.  

Factory reset the camera and then set it up as new. 

1. Remove any microSD card that is inserted into the camera.

2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light on the front of the camera turns solid red.

3. Once the status light starts flashing red, set up the camera as new.