My Wyze Cam Pan v4 is not facing completely down when Privacy Mode is turned on.

Problem

Your Wyze Cam Pan v4 is currently in Privacy Mode, but the camera does not pan downwards. 

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.  
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.  
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Cam Pan v4’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure there is nothing blocking the camera’s ability to move.
4. Verify Privacy Mode is on.
   1. Under the camera’s live stream, swipe left/right on the toolbar to find Privacy Mode.  
   2. Tap to turn it off/on.
      • The icon will be green when turned on.
5. Calibrate the camera.

   1. In the camera’s settings, tap Pan Controls. 

   2. Next to Calibrate Position, tap Calibrate. 

   3. Wait for the calibration to complete before exiting that screen. 

   4. Note: Ensure there is nothing impairing the camera’s ability to move, including the power cable. 

6. Factory reset the camera and then set it up as new.  
   1. Remove any microSD card that is inserted into the camera.  
   2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light on the front of the camera turns solid red.  
   3. Once the status light starts flashing red, set up the camera as new.